Returns & Exchanges
At TGM WATCH, we stand by the craftsmanship of our timepieces and offer a 30-day return window for items in their original, unworn condition. If your new watch doesn't perfectly match your style, we are here to ensure a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the watch you wish to return or exchange.
Prepare the Package
Securely place the watch in its original luxury presentation box, including all protective films, manuals, and warranty cards.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our horologists verify the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing