Frequently Asked Questions
Everything you need to know about your luxury timepiece experience.
Are TGM WATCH timepieces water-resistant?
Most of our watches feature a water resistance rating of 3ATM to 5ATM, making them resistant to splashes and rain. We recommend checking the specific product description for the exact rating of your chosen model.
How long does shipping take for my order?
We process all orders within 24-48 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn watches in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return or exchange through our online portal.
Do the watches come with a warranty?
Yes, every TGM WATCH comes with a comprehensive 24-month limited warranty that covers manufacturing defects and movement issues from the date of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
How should I care for my leather watch strap?
To preserve the quality of your leather strap, avoid direct contact with water, perfumes, or oils. Clean it gently with a dry microfiber cloth and avoid prolonged exposure to intense sunlight.